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Business Outcomes

Business Outcomes for accounts are business goals/objectives/value that is typically tracked by Customer Success Manager and validate from Account stakeholders

  • Account specific Business Outcomes

    In addition to Global Business Outcomes that can be specified for all accounts of specific segments, every Account can also have their own unique Outcomes that a Success Manager can define and track. ...

  • Business Outcome State

    Outcomes have one two states.  Achieved (Checked box) Not Achieved (Unchecked Box) Outcomes Notes Each Outcome has a notes section where you can write specific progress notes for each goal for every a...

  • Global Business Outcomes

    Business Outcomes can be defined globally for all accounts or specific account segments, which means that they are created automatically for matching accounts. Global Outcomes can be created  Main Men...