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What has been released recently?

This section includes the details on recently released features.

  • 23rd Nov| Product Enhancements

    Objective Inorder to cover various Customer Success use-cases, we are constantly  improving our rule-engine. All the formulae & criteria that you use to create Segments, Alerts, Health configuration e...

  • New Product enhancements| In tasks, logs, attachments etc

    Overview We have few enhancements that has mostly been asked by customer to cater to various use-cases. Enhancements in the task: If a CSM A creates a task for CSM B, a system generated email communic...

  • Enhancements In Playbooks

    We have made few enhancements in the Playbooks.  #1 : Switching between Playbooks made easy: Now, you will now be able to switch between the Playbooks easily. You can go to the Playbook, at the top le...

  • Introducing new Alert Board

    Objective This article will assist you in understanding the new Alert board & how can you use it effectively to be on top of various triggers generated for customers. Who’s this for? This article is f...