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Health Score Metrics

Account's Health is determined using some components and metrics for that account.

  • Product Stickiness

    What is Product Stickiness? Product Stickiness is a measure of what percentage of features are all the Users under an Account utilizing in the past 14 days.  How is Product Stickiness Calculated? Prod...

  • Time Spent

    Time Spent is the sum total time spent in minutes by all Users across an Account.  In case of a consistent stream of features, in which the difference between each previous and next event pair is not ...

  • Total Active Users

    Total Active Users: Is the total number of all the unique users who logged in at least once across an Account. The Total Active Users* parameter can be used in defining: Good Health - For eg. Total Ac...

  • Daily Active Users

    Daily Active Users: Is the total number of all unique active users that logged in on that day across an Account. The Daily Active Users parameter can be used in defining: Good Health - For eg. Daily A...

  • Total Feature Events

    Total Feature Events: Is the sum total of feature events used by all Users across an Account. The Total Feature Events parameter can be used in defining: Good Health - Total Feature Events must be gre...

  • Total Unique Modules Used

    Total Unique Modules Used: Is the total number of unique modules used by all Users across an Account. The Total Unique Modules Used parameter can be used in defining: Good Health - For eg. Total Uniqu...

  • Total Modules Used

    Total Modules Used: Is the total number of modules used by all Users across an Account. The Total Modules Used parameter can be used in defining: Good Health - For eg. Total Modules Used must be great...

  • Total Unique Features Used

    Total Unique Features Used: Is the total number of unique features used by all Users across an Account. The Total Unique Features Used parameter can be used in defining: Good Health - For eg. Total Un...

  • Total Features Used

    Total Features Used: Is the total number of features used by all Users across an Account. The Total Features Used parameter can be used in defining: Good Health - For eg. Total Features Used must be g...

  • Usage Frequency

    Usage Frequency: considers the total number of days an Account was active in the last 14 Days.  An Account is considered active for a day if at least one user was active on the day of calculation.  Th...