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Health Score Metrics

Account's Health is determined using some components and metrics for that account.

  • Number of Active Days

    The Number of Active Days: Is the total number of days the Users were active across an Account.  The Number of Active Days parameter can be used in defining: Good Health - For eg. Number of Active Day...

  • Last Activity Date

    Last Activity Date: Is the latest activity date of any Users across an Account.  The Last Activity Date parameter can be used in defining: Good Health - Last Activity Date must be less than [3] Days a...

  • Engagement Score

    Engagement Score: Is the comparison in the form of the percentile of the total number of features used by all Users across an Account against rest of the Accounts. Engagement Score is calculated as th...

  • License Utilization

    License Utilization Is the total number of licenses utilized as compared to the total number of licenses issued to the Account. License Utilization is calculated as the percentage of (Active Users in ...